FAQs

Click or tap on a question to reveal the answer.

What services do you offer that are unique to a Medical Home?

Accessible Care: This practice offers same-day and walk-in appointments. It is our goal be be available to you when you need us! We also are available through our integrated patient portal to add another way for you to communicate your questions and concerns.

Team Care Approach: Zack Hall, MD PLLC operates as a team of individuals who work together to use their skills to contribute to your care plan. Each staff member and provider are in constant communication concerning your needs!

Patient-Centered: Your care and treatment is focused on your individual needs and preferences.  All decisions made in regards to your health take in to consideration your personal history, your family situation, and cultural needs. You are actively involved in treatment plans, and are encouraged to take ownership of your health through use of educational materials, Patient Portal and community resources

Care Coordination: Zack Hall, MD PLLC serves as a "home base" for all of your health care needs. This means that the care-team manages and coordinates your care with other providers and facilities that may need to be involved. This includes referrals for diagnostic services and specialty providers. By serving as a care coordinator, your medical home ensures that all of your health care providers are on the same page.

 

Policies for Patients

Appointment Accessibility: It is the policy of Zack Hall, MD PLLC to reserve same day and walk-in appointments for acute and routine visits. These appointments are available on a first come-first serve basis, and every effort will be made to add work-ins as needed. Please be aware that work in and same day appointments are subject to a longer than usual wait time.

Phone and Electronic Communication: Zack Hall, MD PLLC strives to respond to questions and concerns as quickly as possible. Please understand that we answer calls in the order that they are received, if you receive a voicemail box it is because we are on the line with another patient. Please take advantage of our text messaging service by texting the office number, (336-342-6060). This is a fast and easy way to communicate directly with the practice and providers. It is the policy of this practice to respond to messages in timely manner by using the following guidelines: messages received before 2:00 pm will be addressed by 5:30 pm, any messages that are received after 4:00 pm will be addressed before 12:00 pm the following business day. This is a guideline used to try to expedite services, however, the timeline is flexible depending on the urgency of the request, as well as the availability of clinical staff and complexity of the issue.

Prescription Refills: Please allow 24-48 hours for your refills to be completed. Most refills are addressed the same business day, but are subject to delays depending on insurance authorization and the availability of the physician. A good practice is to call your prescription refill in to your pharmacy a week before the medication is completely out. Please leave prescription requests on the voicemail.

Forms and Letters: Forms and letters requiring more than a signature are addressed within one week of the request. Expect to pick up lengthy documents a week after the request is made.  These types of documents are subject to a $12.00 administrative fee. Please note that FMLA and disability paperwork require an office visit to ensure proper completion.

Preparing for Appointments: Please prepare yourself for your appointments by bringing all of your medications, any logs for glucose or blood pressure, and a list of concerns when applicable. Please be prepared to present your insurance card at each visit along with any coinsurance or copays. 

Missed Appointments: Please be considerate of the providers and other patients by providing at least 24 hours notice of appointment cancellations. This way we can offer your appointment to someone else who may need it. There is a $25.00 fee that is applied to all accounts of patients who fail to provide timely notice of cancellation. Please note that emergency situations are not subject to this charge.

What kind of insurance does Zack Hall MD accept, and how do I pay for my care if I don't have insurance?

Zack Hall, MD PLLC accepts the following insurance plans:

Aetna

Blue Cross Blue Shield

Cigna

Coventry/Wellpath

Humana

Inclusive Health

Medcost

Primary Physician Care

Traditional Medicare 

UMR

United Healthcare

If you do not see your plan listed here, please contact the office as we only list the most frequently used in this FAQ

 

If you do not have health insurance, Zack Hall, MD PLLC will try to help you find resources to aid in purchasing affordable insurance. We also will work with self pay individuals regardless of income or situation to ensure access to quality care.

 

**Please not that Dr. Hall is not a NC Medicaid provider and cannot accept or provide care for Carolina Access patients**

 

Community Resources

Pharmacies and Prescription Assistance

Belmont Pharmacy  (336) 342-4221
105 Professional Drive, Reidsville, NC 27320

Carolina Apothecary  (336) 349-8221
726 S. Scales Street, Reidsville, NC 27320

CVS (336) 342-4741
1615 Way Street, Reidsville, NC 27320

Eden Drug (336) 627-4854
103 W. Stadium Dr., Eden, NC 27288

Layne’s Pharmacy (336) 627-0285
509 S. Van Buren Rd., Eden, NC 27288

Reidsville Pharmacy (336) 342-9175
924 S. Scales Street, Reidsville, NC 27320

Rite Aid (336) 616 – 1375
1703 Freeway Dr., Reidsville, NC 27320

Walgreens (336) 349-2120
603 S. Scales Street, Reidsville, NC 27320

North Carolina MedAssist
Prescription assistance for the uninsured and those with limited Medicare part D coverage.
(704) 536-1790   www.medassist.org

Transportation Assistance

Pelham Transportation (336) 349-7113
114 W. Morehead St., Reidsville, NC 27320

RCATS (336) 349-2343
105 Lawsonville Ave., Reidsville, NC 27320

Caregivers of Rockingham County
(336) 627-3900
241 The Boulevard, Eden, NC 27288

Health and Medical Services

Annie Penn Hospital (336) 951-4000
618 S. Main St., Reidsville, NC 27320

Caregivers of Rockingham County
(336) 627-3900
241 The Boulevard, Eden, NC 27299
Home and daily living assistance, companionship, and transportation.

Daymark Recovery Services (336) 342-8316
405 NC 65 Reidsville, NC, 27320
Mental Health Services

Hospice of Rockingham County
(336) 427-9022
2150 NC 65 Reidsville, NC 27320

Morehead Memorial Hospital
(336) 623-9711
117 E. Kings Hwy, Eden, NC 27288

Rockingham County Public Health
(336) 342-8140
317 NC 65 #204, Reidsville, NC 27320

What if I have questions about the status of my insurance claim or about my bill? 

Please go to the contact page and select "I have a billing question" as your reason for contact, then complete the form and click of tap "send". Vickie will be in touch with you in 1-2 business days.

I believe that the website is rendering improperly in my web browser, what should I do?

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