Patient Portal FAQ
I can always call or use the contact section of the website. Why should I use a portal?
The portal is fully managed by the Electronic Medical Record system: MacPractice. This means any messages you send to the practice are immediately received by the individual you are trying to reach. By using the portal to contact our office for questions, appointment requests and refills, you will be able to receive faster and more accurate service.
Is my information safe?
The portal uses special security software and is monitored around the clock by certified prefessionals to protect your personal health information. Any information sent and received through the portal is encrypted in accordance with HIPAA guidelines.
How do I start using my portal?
Using the portal is as simple as providing us with your email address. Our staff members can then initiate your registration directly from your chart. You will not need to click any links, answer any questions, or fill out any forms. You will receive a printout with directions to use the portal and your username and password.
Why is it so important to provide my email?
In order to ensure that the portal is secure, it must use your email along with your identifying information, like name and date of birth, to be sure the information is linked to the correct chart.
What if I have problems with my portal?
Members of our staff will be available to assist you with any problems you may run into while utilizing the portal features.
What exactly can I use my portal for?
The portal is the perfect tool to use to ask clinical questions, request refills, and even request appointments and referrals. The information comes directly to the practice in just seconds.
How long do I have to wait to receive a response when I use the portal
It is Zack Hall MD PLLC's policy to provide fast and easily accessible communication to each of our patients. Messages we receive before 11:00 am will be addressed by 2:00pm on the same business day. Any messages received before 4:00pm will be returned before the end of the business day. After hours messages are addressed depending on their urgency, but are always addressed before 12:00pm the following business day. Appointment requests are responded to within 48 hours, urgent requests are resonded to within 1 hour of their receipt. **Message response times are subject to occasional delays depending on how busy the office is, but will be returned as quickly as possible**